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Privacy Policy

About This Policy

Speech Bloom is committed to protecting your privacy and the confidentiality of your personal information. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other relevant privacy laws for health service providers, and the Speech Pathology Australia Code of Ethics (2020).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including health information. 

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What Information We Collect

We only collect information necessary to provide speech pathology and myofunctional therapy services. This may include:

  • Personal details: name, date of birth, address, contact information

  • Health information: medical history, developmental history, family history

  • Session records, reports, assessments, and progress notes

  • Payment information (invoicing, Medicare/NDIS/health fund details)

  • Information from your interactions with us (phone, email, website)

  • Employment-related information (if applying for a position with us)

 

How We Collect Your Information

We usually collect your information directly from you (or your parent/guardian if you are under 18). We may also collect information from third parties such as:

  • Other health professionals (e.g. GPs, paediatricians, occupational therapists)

  • Schools, teachers, and support workers (with your consent)

  • Family members or legal guardians

 

How We Use and Disclose Your Information

We use your personal and health information to:

  • Provide and improve our services

  • Manage your care and maintain accurate clinical records

  • Communicate with you and your family

  • Arrange payment, invoicing, and liaise with Medicare, NDIS, or health funds

  • Send reminders for appointments or follow-up care

  • Meet legal, regulatory, and professional obligations

We may disclose your information to:

  • Other health professionals involved in your care (with your consent)

  • Referrers (e.g. your GP or medical specialist) — unless you request otherwise

  • Your parent, guardian, or nominated support person, unless you object

  • Service providers assisting with administration (e.g. IT, accounting)

  • Where required by law, such as a court order or child protection concerns

We will not disclose your information overseas.

 

Data Security and Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes:

  • Secure clinical software and encrypted storage

  • Password protection and access controls

  • Secure disposal of information no longer required (unless legally required to retain)

 

Access and Correction

You have the right to request access to the personal and health information we hold about you, and to request corrections if you believe it is inaccurate or incomplete. If we cannot amend your record as requested, you may add a statement of correction to be stored with your file.

A reasonable fee may apply to cover administrative costs of providing access.

 

Complaints

If you have a concern about how we handle your information, please contact us.

 

Website and Cookies

When you visit our website (www.speechbloom.com.au), we may collect general usage data (e.g., IP address, pages visited). Cookies may be used to improve functionality. You can manage or disable cookies in your browser settings.

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